Xerox
Interactive Training, LMS Development, Documentation Systems
In 2012, Xerox needed a comprehensive solution to train, certify, and manage its national network of delivery carriers and installers. These teams are responsible for transporting, installing, and testing Xerox’s full range of machines and accessories—often in environments with strict customer-specific requirements. The company also needed a way to maintain, update, and distribute vast amounts of technical documentation tied to machines, accessories, change orders, and customer bulletins.
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OUR ROLE TRAINING & CERTIFICATION DOCUMENT MANAGEMENT HIGHLIGHTS OUTCOME
Our Role
MAXMedia Partners was selected to design and manage a complete training and documentation ecosystem. The solution began with deep consultation across Xerox engineering teams, executive leadership, customer sites, and the 45+ logistics and transportation carriers serving Xerox nationwide.
MMP built an interactive LMS platform, produced all training content, and established a certification process aligned with real-world installation standards, safety expectations, and security requirements. Over time, Xerox expanded the engagement to include full documentation management—entrusting MMP with handling, organizing, and updating more than 200,000 documents.
Training & Certification
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MMP’s training workflow includes:
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Engineering-team consultation to understand technical requirements
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Executive oversight alignment for compliance, safety, and brand standards
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Carrier and installer coordination across 45+ distribution partners
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Customer-specific requirements integrated into training modules
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Scenario-based training tied to each category of machine and accessory
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Certification testing that adapts to new equipment releases, change orders, and instruction updates
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Recertification cycles and performance reviews to ensure long-term compliance
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Training modules cover packaging protocols, delivery standards, installation procedures, testing sequences, troubleshooting basics, and customer-interaction requirements.
Documentation Management
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Following the success of the training program, Xerox tasked MMP with modernizing and managing its full documentation library. This included:
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Supervising the transfer of more than 200,000 documents
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Migrating content from Google Docs to Confluence
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Complete re-indexing by machine type, customer, accessory, update cycle, and service category
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Standardizing formats, naming conventions, and version control
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Improving accessibility, searchability, and user engagement
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Reducing administrative overhead for Xerox staff
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Supporting continuous updates tied to product releases and policy changes
Creative & Technical Hi-Lites
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A scalable LMS platform tailored to ongoing equipment evolution
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Nationwide compliance tracking for carriers and installers
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Live synchronization between engineering updates and training materials
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Massive documentation migration executed with zero data loss
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A unified knowledge base that improved both internal efficiency and field performance
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Long-term partnership driven by accuracy, speed, and reliability
Outcomes
Xerox gained a fully integrated training and documentation system that improved installation consistency, operational safety, customer satisfaction, and brand alignment across its entire national distribution network. The documentation overhaul transformed a scattered library into a centralized, fully indexed environment that reduced administrative burden and increased field usability. The result: a streamlined operating model trusted across engineering, logistics, and customer-facing teams.